Got55 Privacy Policy — How We Protect Your Personal Data

1 Information We Collect

Got55 collects personal data from you in various situations throughout your use of the platform. We only collect data that is genuinely necessary to provide you with a safe, efficient, and quality service. The following are the categories of information we collect:

1.1 Personal Identification Information

When you register a got55 account, we collect:

• Full name as stated on your Malaysian identity card (MyKad)
• An active Malaysian mobile number
• Account password (stored in an unreadable hashed format)
• Date of birth (for 18+ age verification)

1.2 Identity Verification Information (KYC)

For the Know Your Customer process prior to your first withdrawal, we may require:

• MyKad copy — front and back
• Proof of payment method (screenshot of e-wallet or bank statement)
• A selfie holding your MyKad if required by our verification system

1.3 Financial Transaction Information

Every time you make a deposit or withdrawal, got55 records:

• Transaction amount and date in Malaysian Ringgit (RM)
• Payment method used (Touch 'n Go, GrabPay, DuitNow, FPX, and others)
• Transaction reference numbers for tracking and support purposes
• Transaction status (successful, failed, in progress)

It should be noted that got55 does not store full bank account numbers, card numbers, or your e-wallet password. This sensitive information is handled entirely by certified third-party payment gateways.

1.4 Platform Usage Data

While you use got55, our systems automatically record:

• Gaming history — games played, bets placed, wins and losses
• Sports betting history — matches wagered on, market types, odds and results
• Session times, play duration, and general usage patterns
• Your chosen game preferences and account settings

1.5 Device Technical Data

When you access got55, we record technical information such as:

• IP address (used for location verification and fraud prevention)
• Device type, operating system, and browser version
• Cookie and session data (detailed further in Section 7)
• Access logs for security and technical troubleshooting purposes

2 How We Collect Data

2.1 Directly from You

The majority of the data got55 holds comes directly from you — when you register an account, complete your profile, make a deposit or withdrawal, contact customer support, or use any feature on the platform. This is the most transparent approach, as you choose what you share.

2.2 Automatically During Use

Technical and usage data is collected automatically by got55's systems when you access the platform. This includes server logs, session cookie data, and device information. This automatic collection is necessary to ensure the platform functions correctly, your account remains secure, and your user experience is optimised.

2.3 From Third-Party Service Providers

Got55 works with trusted service providers — including payment gateways, game providers, and identity verification services. These providers may share necessary information with got55 within a limited scope directly related to the services they provide. For example, a Touch 'n Go or DuitNow payment gateway will confirm transaction status to got55 without disclosing your full account details.

3 Purpose of Data Use

Got55 uses your personal data only for legitimate and transparent purposes. Below is a summary of how your data is used and the legal basis for each purpose:

4 Sharing Your Data with Third Parties

Got55 does not sell, rent, or commercially exploit your personal data to any third party. That said, operating the platform requires us to share certain data with the following categories of service providers — and in all cases, data sharing is strictly limited to what is genuinely necessary:

4.1 Technical Service Providers

Parties that assist got55 in carrying out the platform's technical operations, including cloud server providers, cybersecurity services, and database management systems. They only access data required for their specific technical tasks and are bound by strict confidentiality agreements with got55.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft and others may receive session data required to operate games within the got55 platform. This data is typically in the form of session tokens and does not directly contain your personal identification information.

4.3 Payment Gateways

To process deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, got55 is required to share the necessary transaction details with the respective payment service providers. All payment providers used by got55 comply with PCI-DSS security standards and maintain their own privacy policies.

4.4 Legitimate Authorities

Got55 will disclose personal data to government authorities or law enforcement when required to do so by a valid court order, warrant, or other legal obligation. In such cases, got55 will notify you in advance if permitted to do so by law.

5 Data Security

Protecting your data is a core technical and operational priority at got55. We continually invest in security infrastructure and team training to maintain a high standard of data protection at all times. The key security measures we have in place are:

• Encryption in Transit: All data transmitted between your browser or app and got55's servers is protected by TLS 1.3 with 256-bit encryption — making it unreadable to any party attempting to intercept the communication.
• Storage Encryption: Sensitive data stored in got55's databases is encrypted at rest using AES-256 encryption. This includes KYC documents and other sensitive personal identification information.
• Internal Access Controls: Only got55 staff with a legitimate business need and who have passed background checks may access member personal data. All access is logged and monitored.
• Regular Security Testing: got55 conducts regular penetration testing and security audits by independent parties to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication: All got55 accounts are protected by SMS OTP verification, which blocks unauthorized access even if your password is compromised.
• 24/7 Monitoring: An automated anomaly detection system monitors account activity around the clock and will trigger an alert or temporary account freeze if suspicious activity patterns are detected.

6 Data Retention Period

Got55 does not retain your personal data for longer than is necessary for its original purpose or as required by applicable law. The following are general retention guidelines for the main data categories:

• Active Account Data: Retained for the duration your account is active on got55 and for a defined period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of transaction, in compliance with anti-money laundering and financial reporting legal requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later, in accordance with applicable legal requirements.
• Technical Service Logs: Retained for 90 days for security and technical troubleshooting purposes, then deleted or anonymised.
• Customer Support Data: Support conversation records are retained for 2 years to ensure consistency in resolving recurring issues.

When data is no longer needed and there is no legal obligation to retain it, got55 will securely delete or anonymise it using methods that ensure the data cannot be recovered or re-identified.

7 Cookies & Tracking Technologies

Got55 uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for you. The following are the types of cookies we use:

7.1 Essential Cookies (Required)

These cookies are required for the basic functioning of the got55 platform — such as maintaining your login session, saving your language preferences, and securing transactions. Without them, the platform cannot operate properly. Cookies of this type do not require your consent as they are purely technical in nature.

7.2 Analytics Cookies

Analytics cookies help got55 understand how players use the platform — which pages are visited most often, how long the average session lasts, and where users encounter issues. This data is collected in aggregate and anonymised form — we cannot identify you individually from analytics data. This information is used solely to improve the got55 platform.

7.3 Functional Cookies

Functional cookies remember your preferences — such as favourite games, display settings, and language preferences — so you don't need to reconfigure them each time you log in to got55.

7.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Keep in mind, however, that removing essential cookies may affect how the got55 platform functions. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

8 Your Rights as a User

As a got55 player whose personal data we process, you have the following rights, which we fully respect. To exercise any of these rights, contact us at support@got55.click or via Live Chat on the platform. got55 will process your request within 30 days of receipt.

9 International Data Transfers

In the course of its operations, got55 may need to transfer your personal data to servers or systems located outside Malaysia — for example, global cloud infrastructure used to support platform reliability and performance. Where international data transfers occur, got55 ensures a level of protection equivalent to that provided in Malaysia through:

• Use of cloud providers with recognised international security certifications
• Data Processing Agreements that bind our service providers to high data protection standards
• Data encryption in transit and at rest, regardless of server location

The most sensitive data — including KYC documents and financial information — is handled with additional layers of protection regardless of geographical boundaries. got55 does not transfer your data to countries that lack an adequate level of data protection without appropriate contractual safeguards in place.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how got55 handles your personal data, do not hesitate to reach out to us. The got55 privacy and support team is ready to assist you in Bahasa Malaysia.

• Email: support@got55.click — for written enquiries or formal data-related requests
• Live Chat: Available 24/7 within the got55 platform for general enquiries
• Response Time: Personal data requests will be processed within 30 days of receipt

If you are unsatisfied with got55's response to your privacy request, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant supervisory authority in your jurisdiction.